FREQUENTLY ASKED QUESTIONS

Updated August 4, 2021

General:

We provide you with multiple options. You can have access to all of our videos with a streaming video subscription, allowing you to watch our content from your computer, mobile device, or from your television. You can rent a specific video and watch it from your mobile device. You can purchase a digital copy of a video and watch it on your mobile device. Or if you prefer a physical DVD, we offer those, too. If you sign up for one of our live streaming classes, you can learn directly from one of our instructors and interact with the instructor.

We accept all major credit cards like MasterCard, Visa, American Express, and Discover. You can also use PayPal to pay for your purchase online. You can also pay through your iTunes, Google Play account, Amazon, or Roku account when subscribing to our streaming service.

Streaming Subscriptions:

Yes. By using your mobile device, you can download the videos you wish to watch offline. That way, whether you are on a plane or in a remote location, you have access to our content.

No. You can watch all the content we offer as often as you want. As a subscriber you have access to all the content we produce.

Yes, you can watch our videos on an Apple or Android device directly from our website using a web browser on your phone. The best approach is to download either our “Make Ready TV” Android App on Google Play or our “Make Ready TV” Apple App from the Apple Store. Once you download and install the app, you can login with your existing credentials and start watching our videos.

If you have a Roku, Amazon Fire TV or Apple TV device, then you can simply go to the Make Ready TV channel and install it. Once you do that, login and start watching our content on your television.

You don't have to worry about renewing. Your credit card is automatically billed each month for your convenience

Panteao’s website is designed to work with most browsers. We recommend the latest version of Internet Explorer, Firefox, Safari, or Chrome.

After signing into the website, click the 'My Account' link on the upper right-hand side of the page. After that, click the 'Subscription' link and you will be able cancel your subscription. If you need any further help, please contact customer service. Our staff will be happy to assist you.

After signing in to the website, click the 'My Account' link on the upper right hand side of the page. After that, click the Payment Methods link and you will be able to update your payment information.

Mobile Apps:

Yes. Simply select the subscription you prefer and purchase it through your phone or tablet. You will then be charged for your subscription either through the Apple App Store or Google Play.

iOS Mobile App:
You can cancel your subscription through the App Store by doing the following:
Go to your phone’s Settings > select your name > iTunes & App Store.
Select your Apple ID located at the top of the screen and select “View Apple ID”
Scroll down to “Subscriptions” and tap the Make Ready TV subscription.

Android Mobile App:
You can cancel your subscription through the Google Play Store by doing the following:
On your Android phone, open the Google Play Store.
Tap Menu Subscriptions.
Tap the subscription you want to cancel.
Tap Cancel subscription.
Follow the onscreen instructions.

Roku, Amazon Fire TV, Apple TV :

Yes. By using either a Roku player, Roku TV, Amazon Fire TV stick, Television with built in Fire TV, or Apple TV device, you can access your streaming account and watch all of our videos on your television. If you do not have a streaming subscription already, you can purchase one directly from Roku, Amazon Fire or Apple TV.

Digital Download Purchase

"Our digital downloads are viewable on your mobile device. Simply access your account from either your iOS or Android mobile app and you will be able to access your digital download purchase. You can also stream your download directly on the website."

Digital Rental

Yes. Simply select the video you wish to rent, select the resolution you are interested in, and complete your purchase. You will then have access to the video you selected.

DVDs:

Our DVDs will play in all regions.

Yes, the content is the same. The only difference is the DVD presents the content in standard definition and the streaming version is in HD or UltraHD.

Yes! We are constantly filming new content with both existing instructors and new ones.

Contrary to popular belief, DVDs are not dead. Many people still prefer having a physical disc in their hands versus the streaming or digital download versions of our videos. While we prefer Blu-Ray and 4K Blu-Ray technology, most still prefer the original DVD format.

Can't find the answer to one of your questions from the above FAQ? Contact us directly.

  • Mailing Address:
  • PANTEAO PRODUCTIONS, LLC
  • 701 GERVAIS STREET, SUITE 150-193
  • COLUMBIA, SC 29201
  • Phone Numbers:
  • TOLL FREE: 800-381-9752
  • OFFICE: 803-470-5034
  • FAX: 803-795-4058
  • Hours of Operation:
  • Monday – Friday, 9 a.m. – 5 p.m. EST